This is the Privacy Policy of Georgina Wilson Architects Pty Ltd ACN 149 984 458 trading as Georgina Wilson Associates (“GWA”, “we”, “us” and “our”).
GWA is committed to maintaining the privacy, accuracy and security of your personal information and complying with its obligations under the Privacy Act 1998 (Cth) (Privacy Act) (including the Australian Privacy Principles under the Privacy Act).
We ask that you read our Privacy Policy carefully as it contains important information relating to:
How and why we collect, use, disclose, share, transfer, store and handle your personal information (including information we collect from you through your access to and use of our website https://www.georginawilsonassociates.com/ (Site)); and
how to contact us (and supervisory authorities) if you have a complaint.
By submitting your personal information to us, using our Site, our platform or accessing our services, you consent to the collection, use, disclosure, sharing, transferring, storing and handling of your personal information in accordance with this Privacy Policy.
The kinds of personal information we collect and hold
We may collect information about you when you visit or use our Site or our services (including, but not limited to, when you register or become a registered user of our website or our services) or where you otherwise interact with us.
Information we collect and hold may include, but is not limited to:
your contact details, including your name, email address, postal address and phone number;
your payment details, such as your credit card details, billing address, shipping address and payment confirmation;
your account information including your username, password, security questions and other information used for account security purposes;
customer support information including the information you choose to include in communications with us;
information about how you access and use our Site or our services, and your account, including device information, browser information, information about your network connection and your IP address; and
any other personal information you provide to us in relation to your access to or use of our Site or our services.
How we collect your personal information
We seek to only collect personal information through lawful and fair means, including for the purposes of providing you with access to our Site and our services.
The circumstances in which we may collect person information from you include, but are not limited to, when you:
apply for, register your interest or enquire about our service offerings;
make online bookings through our website or our platform in relation to your use of our services;
receive services from us;
are browsing or otherwise interacting with our Site or our platform including registering an account;
subscribe to our updates, newsletters or other information such as blog posts;
communicate with us through written correspondence, telephone calls, chats, emails or when you share information with us through other social applications, services or sites; or
interact with us, our services, content or advertising.
We may also obtain your personal information from third parties who may collect information on our behalf, such as:
companies that support our Site and services;
our payment processors who collect payment information.
Any information obtained will be treated in accordance with this Privacy Policy.
Data security and how we hold and store personal information
We take all reasonable efforts to keep personal information which we collect and hold secure and protected from unauthorised access. We use a number of processes to ensure, where possible, the security and integrity of your personal information, including through maintaining physical access restrictions and passwords to our computer systems.
While we take steps to protect your personal information, we cannot fully guarantee the security of any information you transmit to us over the internet. Therefore, we do not warrant the security of any information you transmit to us over the internet and you do so at your own risk.
We will continue to store and hold your personal information indefinitely, until such time as we no longer need it for any purpose for which the information may be used or disclosed under this privacy policy or under applicable privacy laws. We will destroy, delete or de-identify your personal information within a reasonable time after the end of such period unless we are required by law to retain it.
The purposes for which we collect, hold, use and disclose personal information
We will collect, hold, use and disclose your personal information for the purpose of delivering, administering and improving the services that we offer to you or otherwise to interact with you. This includes, without limitation:
to communicate with you, including about our services and other matters which might interest you;
to verify your identity, answer your questions, respond to your complaints and provide you with customer support services;
delivering, administering and improving the services that we offer to you, including to undertake service development, quality control and research to improve our website and our services;
business development and marketing purposes;
to perform administrative and operational tasks (including account management, systems development and testing) and other internal management purposes;
as set out in an applicable collection statement; and
as otherwise permitted or required by law (such as to comply with obligations under the Privacy Act in relation to mandatory data breach notification).
We may also disclose your personal information to:
third parties that assist us in providing services to you;
third parties which you instruct or authorise us to disclose your personal information;
third parties as part of our marketing and promotional activities for our services;
government and regulatory authorities, as required or authorised by law;
our professional advisors; or
other third parties permitted by law.
GWA is based in Australia and if you are accessing our Site or our services from outside Australia, please note that, in connection with our business, administrative, management and legal purposes, we may transfer your personal information from the country you are accessing our Site or our services to GWA (or its third party service providers) located in Australia.
Third parties to whom we disclose personal information may from time to time be located overseas. You consent to any such overseas disclosure and acknowledge APP 8.1 will not apply to such disclosure.
Cookies When you visit our websites, we may collect information about the session between your computer and our websites through the use of cookies. A cookie does not identify you personally but it does identify your computer or mobile device (by your web browser). You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. If you choose to disable or turn off cookies, this may impact upon your ability to access certain features of our websites.
Access to and correction of your personal information
We use reasonable measures to keep personal information that we collect, use and disclose accurate, complete and up-to-date.
We encourage you to update us regularly with your personal information to ensure we hold information about you (or where you are providing information on behalf of others, their information) that is up-to-date, accurate and complete. You are entitled to make a request for access to, or correction of, any personal information about you that we hold by contacting us using the contact details set out below. We may request you to verify your identity before processing your request.
In certain circumstances, we may refuse to provide you with access or to correct your personal information including, but not limited to, where:
giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
giving access would have an unreasonable impact on the privacy of other individuals;
the request for access is frivolous or vexatious;
giving access would be unlawful; or
denying access is otherwise required or authorised by law.
If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing. In some circumstances where we correct a record, we may still require the retention of the original record.
Opt-out of promotional and marketing content and usage
You may elect to opt-out of receiving direct marketing and promotional communications by contacting us using the contact details provided below, or by any other simple means to opt-out that we provide you.
Some of our services may include a direct marketing and promotional communications feature as part of the service which cannot be removed and, as such, you may not be able to access or use part of our website or services if you elect to opt-out of all direct promotional and marketing communications.
Where you do not want your personal information (such as your full name or street address) to be used as part of the marketing and promotional activities that we undertake in connection with our services, you may elect to opt-out of this usage by contacting us using the contact details provided below, or by any other simple means to opt-out that we provide you.
Contact Details
If you have any queries in relation to this Privacy Policy, wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our privacy practices, you can contact us by email at info@askanarchitect.co or contact us at 2/8 Cooper St, Double Bay NSW 2028.We ask that any complaint should be made first in writing to us. We will then respond to your complaint in writing and in accordance with any timeframes required by law. We may request that you provide us with further information about your complaint to duly assess your complaint.For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Changes to this Privacy Policy We reserve the right to change, modify or update this Privacy Policy at any time, without liability to you. Any changes will be published on our website, effective immediately such publication.If you do continue to engage, deal, enquire of or interact with us or continue to access or use our website or services, you represent and warrant to us that you have accepted the terms of the privacy policy as amended.This Privacy Policy was last updated on [7 March 2025].
